Política de envío

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and efficiently.

Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to the United States, Canada, Australia, New Zealand, the United Kingdom, and most European countries.

If your country is not available at checkout, please contact us for assistance.

Shipping Time

Estimated delivery times:

  • United States: 7-15 business days

  • Canada: 8-18 business days

  • United Kingdom: 7-15 business days

  • Europe: 7-18 business days

  • Australia & New Zealand: 8-18 business days

Please note that delivery times are estimates and may vary due to customs inspections, weather conditions, or carrier delays.

Shipping Fees

  • Free Standard Shipping on orders over $99.

  • Orders below $99 will be charged shipping fees calculated at checkout.

Shipping costs are displayed before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24-72 hours to update.

Customs & Duties

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the product price or shipping fee.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact our customer support team. We will work with the carrier to investigate and assist in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: market@joyceencrystal.com